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FAQs
We’re the San Antonio mechanics
who emphasize transparency
Along with transmission repairs, communication and
transparency are our specialties. If you have any
questions that aren’t answered here, come to our
nearest location and ask us in person!
Why should I choose Auto Service Experts
for my car repairs?
Dependability and affordability. Our San Antonio mechanics
are certified in all auto repairs and have the expertise
to repair clutch problems and make sure you car is
repaired properly the first time.
How much can I expect to save
with the auto maintenance packages?
Our Silver plan can save you more than $30, but that’s
just the beginning. You can save hundreds or even
thousands of dollars with our Gold, Platinum and
Lifetime VIP plans. Pay once and enjoy the benefits
of our car maintenance packages year round!
How can you afford to offer these
auto maintenance plans?
It’s simple: By saving you money on your car repairs,
we ensure loyal customers and recommendations,
saving us money on advertising.
What if I buy one of the vehicle maintenance
packages and I am not completely satisfied?
Our goal is to make our customers happy. If you’re
unhappy, we’ll make it right, or prorate your package
and cheerfully refund your money.
What brands of parts and oil do you use?
Mostly Advance Auto Parts brand parts. Their products
meet or exceed manufacturer specifications. We use
Havoline brand motor oils. We use the weight that is
specified by your vehicle’s manufacturer, and we
use Advance Auto Parts oil filters.
Will I get an estimate before any car repairs
are performed on my vehicle?
Absolutely. We communicate with you throughout
all car repairs and get your authorization before
any repairs are performed so you won’t get a surprise bill.
Do you always recommend additional car repairs
on my vehicle like those fast oil change places?
Absolutely not. We know customers have been sold
unnecessary repairs by other San Antonio mechanics,
but we just don’t work that way. The only time we
recommend something for your vehicle is when it is
necessary for the safety or reliability of your vehicle,
and we will always welcome you in to our shop and
take the time to explain any repairs your vehicle needs.
What types of vehicle do you
repair clutch problems for?
We repair transmission problems on all foreign
and domestic vehicles. With dozens of manufacturers
and hundreds of models, we provide the best service
thanks to our experience and our subscription
to Alldata vehicle information services.
Alldata Repair is the No. 1 provider of professional
service and repair information. It covers more than
22,000 engine-specific vehicles from 1982 to today.
Today’s complex vehicles require accurate and
easily accessible information for efficient and safe
repairs.
Do you work on hybrid vehicles?
Absolutely. We specialize in hybrids and have the updated
information and equipment to work on today’s hybrid
electric systems.
Can I watch the repairs be performed on my car?
Sure. Our lobbies have large glass windows that allow
you to watch us as our San Antonio transmission experts
service on your vehicle.
Can I see the old parts that were replaced on my car?
Always. Just let us know in advance and we’ll be happy
to save the parts the old parts for your inspection. It’s all
part of our commitment to auto repair San Antonio can trust.
How do you determine how much a repair should cost?
We base our repair prices on labor rates provided
by the Alldata Labor Guide, which adheres to vehicle
manufacturers’ guidelines. If a repair shop doesn’t
use a labor guide, then they’re just making up prices.
With Transmission Service Experts, you’ll always
know you’re getting a fair price.
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